Virtuele workshop Frank Nguyen

Mapping the journey from training organization to performance

Maandag 29 november, 21:00

Mapping the journey from training organization to performance

The discipline of performance support has evolved from emerging trend to a well-understood discipline that has transformed how employees are trained and entire organizations operate.  In this session, we will examine case studies from three Fortune 100 companies who have undertaken the journey from training organization to one that is focused on employee and organizational performance. These case studies will reveal a common performance journey framework that can be used in any organizational setting. 

  • Identify the Business Opportunity
  • Shaping the Transformation
  • The Pitch
  • The Build
  • Connecting Measurement to Performance
  • Continuous Improvement through Feedback Loops

Frank Nguyen, Director of Learning, Global Learning Executive at Amazon

Dr. Frank Nguyen is a learning executive who specializes in transforming learning organizations through strategy and technology. He has led enterprise learning for Fortune companies including AIG, Amazon, American Express, Intel, MicroAge and Sears. Frank has published extensively on the intersection of eLearning, instructional design and performance support. He is a recipient of the Learning Guild Master and the ISPI Distinguished Dissertation awards. His work on compliance training, learning strategy, business transformation and technology have been recognized by Brandon Hall and Chief Learning Officer. Frank has served on a variety of learning industry committees for Adobe, ATD, BJET, Brandon Hall, eLearning Guild and ISPI.



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